> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nudgen.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing overview

> Plan tiers, usage meters, checkout, and customer portal

## What this page helps you do

Understand Nudgen's pricing tiers, what each plan includes, how usage is tracked, and how to upgrade, downgrade, or manage your subscription.

## Before you start

* A Nudgen account
* Access to **Billing** in the dashboard

## Plan tiers

Plans typically include **Trial**, **Starter**, **Growth**, **Pro**, and **Enterprise**.

### Plan comparison

| Plan           | Price         | Contacts  | Emails/Day | Emails/Month | Drip Sequences |
| :------------- | :------------ | :-------- | :--------- | :----------- | :------------- |
| **Trial**      | Free          | 50        | 20         | 50           | 3              |
| **Starter**    | \$19/mo       | 2,000     | 100        | 2,000        | 5              |
| **Growth**     | \$39/mo       | 6,000     | 300        | 6,000        | 20             |
| **Pro**        | \$79/mo       | 12,000    | 600        | 12,000       | Unlimited      |
| **Enterprise** | Contact Sales | Unlimited | Unlimited  | Unlimited    | Unlimited      |

### Feature highlights

* **Trial:** AI email generation, Single-send campaigns, Basic open & click tracking.
* **Starter:** 5-step drip sequences, Tag-based audience segments, Auto-stop rules.
* **Growth:** Everything in Starter + 20-step drip sequences, Custom brand voice profiles, Real-time analytics.
* **Pro:** Everything in Growth + Unlimited drip sequences, Advanced campaign analytics, Custom email domain.
* **Enterprise:** Everything in Pro + Unlimited contacts & sends, Custom integrations, Dedicated 24/7 support, SLA guarantee.

Trial accounts get a time-limited trial (7 days) with small limits so you can run a first campaign. Paid plans renew monthly unless you cancel.

<Note>
  **Source of truth:** Exact prices, contact limits, and email caps can change. Always check the [pricing page](https://nudgen.net/pricing) and the **Billing** section in the app for current plans and limits.
</Note>

## Usage meters

On the **Billing** page you'll see:

* **Contacts used** — Current count vs your plan limit
* **Emails sent this month** — Resets each billing cycle
* **Drip sequences used** — Active sequences vs limit (if applicable)

Plan limits are enforced before actions. You cannot upload contacts beyond your limit or send more emails than your monthly or daily cap. The UI shows usage so you know when you're approaching limits.

## When you hit limits

* **Contact limit:** New uploads or adds are blocked until you remove contacts or upgrade.
* **Email cap:** Sending is blocked until the next billing cycle or until you upgrade. Already-queued emails may still send up to the cap.
* **Rate limits:** Too many requests (e.g. API or sends) can be temporarily rate-limited to protect the service.

## Upgrade or change plan

1. Go to **Billing**.
2. Find your current plan and click **Upgrade** or **Change plan**.
3. You'll be redirected to the checkout (powered by Polar).
4. Complete payment. Your new plan and limits take effect immediately.

## Customer portal

Use the **Manage subscription** or **Billing portal** link to:

* Update payment method
* View and download invoices
* Cancel or change your subscription

## Enterprise

For custom limits, SLA, or dedicated support, contact us at [contact@nudgen.net](mailto:contact@nudgen.net).

## What happens next

* Stay within limits to avoid blocked uploads or sends.
* Upgrade before trial ends to keep using Nudgen without interruption.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I hit my contact limit">
    Upgrade your plan or remove inactive contacts to stay under the limit.
  </Accordion>

  <Accordion title="Emails sent reset to zero">
    Usage resets each billing cycle (monthly). Check your billing period on the billing page.
  </Accordion>

  <Accordion title="How do I cancel?">
    Use the billing portal to cancel. You keep access until the end of the current period.
  </Accordion>
</AccordionGroup>

## Related docs

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/en/quickstart">
    Trial limits and first campaign.
  </Card>

  <Card title="Upload contacts" icon="file-upload" href="/en/contacts/upload">
    Contact limits and CSV upload.
  </Card>
</CardGroup>