Limits
I hit my contact limit- You cannot add or upload more contacts until you’re under the limit. Either upgrade your plan (see Billing overview) or remove contacts you no longer need. Unsubscribed and suppressed contacts still count; delete them to free space if appropriate.
- Sending is blocked until the next billing cycle (monthly cap) or the next day (daily cap), or until you upgrade. The app shows usage on the Billing page. Already-queued sends may still go out up to the cap.
- Usage resets each billing cycle (e.g. monthly). The Billing page shows your current period. Resets are automatic.
Payments
Payment failed / card declined- Update your payment method in the billing portal. Open Billing in the app and use Manage subscription or Billing portal (powered by Polar). Add or update your card and retry.
- If the problem continues, contact your bank or use a different card. For subscription issues, contact us at [email protected].
- Refresh the Billing page and confirm you’re in the correct workspace (team). Billing is per workspace. If it still looks wrong, contact us with your account and workspace details.
Trial
Trial ended / I can’t send anymore- After the trial period, you must upgrade to a paid plan to keep sending. Go to Billing and choose a plan. Trial limits (e.g. contacts, emails) are small by design; paid plans have higher limits.
- Trial length and limits are shown when you sign up and on the pricing page. The Billing page in the app shows your trial status and end date.
Upgrading, downgrading, and canceling
How do I upgrade or change plan?- Go to Billing, find the plan you want, and click Upgrade or Change plan. You’re redirected to checkout (Polar). After payment, the new plan and limits apply as per the provider’s terms (often immediately or at the next cycle).
- Use the billing portal (Manage subscription) to cancel. You keep access until the end of the current billing period. After that, you won’t be charged and sending will be blocked until you resubscribe.
- Billing behavior (prorations, refunds) is governed by the payment provider’s terms. Check the portal and your plan details. Nudgen does not control refund policy; contact us if you have a specific request.
Where to see plans and usage
- In the app: Billing in the sidebar shows your current plan, usage (contacts, emails sent this month, drip sequences), and upgrade options.
- Live pricing: nudgen.net/pricing is the source of truth for plan names, prices, and feature descriptions.