What this page helps you do
Create a one-shot or drip campaign from start to finish. You’ll choose the audience, set the campaign goal, let AI generate the content, preview it, and send or schedule.Before you start
- Contacts uploaded
- Brand tone configured
- A clear goal (e.g. “Re-engage users who haven’t logged in for 7 days”)
Step 1: New campaign
- Go to Campaigns and click New campaign.
- Choose One-shot or Drip sequence.
Step 2: Select audience
- All contacts — Everyone in your contact list (within plan limits).
- By tags — Only contacts with selected tags (e.g.
inactive,vip). - Manual — Hand-pick specific contacts.
Step 3: Choose brand, signature, and goal
- Select the brand config (tone) for this campaign.
- Select the signature to append to the email (create one under Settings → Signatures if needed).
- Enter the campaign goal — a short description of what you want to achieve. Examples:
- “Re-engage users who haven’t logged in for 7 days”
- “Get trial users to complete onboarding”
- “Promote our new feature to paying customers”
Step 4: Reply-to, CC and BCC
Fine-tune who receives the email and where responses should be directed.- Reply-to — The email address where you want to receive replies. By default, this is your brand’s email or your account email.
- CC (Carbon Copy) — Visible to all recipients. Useful for keeping team members in the loop.
- BCC (Blind Carbon Copy) — Hidden from other recipients. Useful for CRM logging or compliance.
Recipient Limit: Each email has a total limit of 50 recipients. This count includes the primary contact plus all CC and BCC addresses.
Step 5: Generate content
- Click Generate.
- Review the subject line and email body.
- Edit if needed. You can regenerate or tweak the text.
- For drip sequences: repeat for each step (Day 1, Day 3, etc.).
Step 6: Preview
- Use the Desktop and Mobile toggle to see how the email looks on different devices.
- Check links, images, and formatting.
- Ensure the CTA and tone match your goal.
Step 7: Send or schedule
- Send now — Emails go out immediately (within minutes, depending on queue).
- Schedule — Pick date and time. Emails send automatically at that time.
- Save as draft — Finish later. You can edit until you send.
What happens next
- Emails are sent via our email infrastructure with open and click tracking.
- The campaign detail page shows metrics: sent, delivered, opened, clicked, and delivery success/failure rates.
- If you set auto-stop rules, engaged contacts will not receive later drip steps.
Troubleshooting
AI content doesn't match my tone
AI content doesn't match my tone
Refine your brand config with a custom prompt or example emails. Regenerate the campaign content after updating.
Test email didn't arrive
Test email didn't arrive
Check spam/junk. Ensure your account email is correct in settings. Wait a few minutes — delivery can be delayed.
Can I change the audience after generating?
Can I change the audience after generating?
Yes, as long as the campaign is still in draft. Changing the audience may affect who receives the emails.
Related docs
Campaigns overview
One-shot vs drip, statuses.
Manage campaigns
Edit, send, schedule, stop.
Campaign analytics
Metrics and recipient activity.