1. Scope
This Privacy Policy explains how Nudgen LLC collects, uses, shares, and protects information when you use the Nudgen website, application, and related services (the “Service”). Nudgen is a platform for creating, sending, and analyzing retention and lifecycle email campaigns. This policy applies to information collected from account holders, team members, visitors, and message recipients whose data is processed through the Service.2. Information we collect
We may collect the following categories of information:- Account and profile information, such as name, email address, avatar, authentication identifiers, and active workspace preferences.
- Team and workspace information, such as team names, slugs, membership roles, invitations, signatures, and brand settings.
- Customer contact data uploaded by our customers, including contact email addresses, names, tags, encrypted metadata, and suppression status.
- Campaign and content data, such as campaign names, prompts, generated copy, HTML email content, links, schedules, drip configuration, and stop rules.
- Billing and subscription information, such as plan tier, subscription status, free-plan usage counters, customer IDs, subscription IDs, order references, and coupon-related data.
- Usage, analytics, and device information, such as browser and device details, referral data, product interactions, and information collected through analytics tools.
- Email engagement and delivery data, such as sent, delivered, opened, clicked, bounced, unsubscribed, failed, and spam complaint events.
- Support and operational information, such as logs, rate-limit events, security events, and administrative troubleshooting data.
3. Sources of information
We collect information directly from you, automatically, and from service providers.- Directly from you when you create an account, connect a workspace, upload contacts, or configure campaigns.
- From your organization or teammates when they invite you to a workspace or administer a shared account.
- Automatically from your use of the Service, including application events, analytics, and email interaction telemetry.
- From third-party providers that support the Service, such as authentication, billing, hosting, delivery, and analytics partners.
4. How we use information
We use information to operate, secure, and improve the Service, including to:- Authenticate users and manage accounts, teams, and permissions.
- Store brand settings, generate campaign drafts, and provide editing, preview, testing, and sending workflows.
- Import, organize, and deduplicate contact records and maintain suppression status.
- Send campaigns, test messages, team invitations, transactional notices, and billing-related communications.
- Measure engagement such as opens, clicks, bounces, complaints, and unsubscribes.
- Enforce usage limits, rate limits, anti-abuse safeguards, and deliverability protections.
- Process subscriptions, billing changes, and customer portal requests.
- Analyze performance, diagnose issues, and improve features, reliability, and security.
- Comply with legal obligations and enforce our agreements and policies.
5. Customer data and recipient information
Customers may upload recipient and prospect data into Nudgen for use in retention and lifecycle campaigns. In that context, our customers determine what recipient information they upload and why they use it. If you are a recipient of an email sent through Nudgen, the sender is generally the party primarily responsible for that outreach and for its legal basis. Nudgen processes that information on behalf of the customer in order to provide the Service, including email sending, tracking, suppression handling, and analytics.6. Tracking, analytics, and similar technologies
Nudgen uses tracking technologies to measure service usage and email campaign performance. For example, messages sent through the Service may include tracking pixels, signed click-tracking links, and unsubscribe links. When those tools are triggered, we may process information such as browser and device details, approximate location derived from IP address, email client information, referral data, and event timestamps. We also use application analytics technologies, which may rely on cookies, browser storage, or similar identifiers.7. AI features
Nudgen offers AI-assisted email generation features. When you use those features, we may process prompts, campaign goals, brand voice instructions, examples, and related content in order to generate draft email content for you. You are responsible for reviewing AI-generated output before use. Generated content may be inaccurate, incomplete, or unsuitable for your intended purpose.8. How we share information
We may share information in the following circumstances:- With service providers that help us run the Service, such as authentication, analytics, billing, hosting, AI, geolocation, and email delivery providers.
- With other members of your workspace, based on your team role and the permissions available within the product.
- With our administrators and personnel who need access for operations, support, fraud prevention, or security.
- When required by law, legal process, or a valid governmental request.
- In connection with a merger, financing, acquisition, restructuring, or sale of assets.
- To protect rights, safety, property, the Service, our users, or the public.