What this section covers
Common problems and answers grouped by area. If you don’t find your issue here, check the focused guides below or contact support.Sending and deliverability
| Issue | Where to look |
|---|---|
| Emails not sending / campaign stuck | Sending and deliverability |
| High bounces or spam complaints | Sending and deliverability |
| Test email didn’t arrive | Check spam folder; ensure account email is correct. See Create campaigns troubleshooting. |
| Opens or clicks not updating | Sending and deliverability |
Sending and deliverability
Full guide: not sending, bounces, tracking.
Contacts and imports
| Issue | Where to look |
|---|---|
| Upload failed or rows skipped | Contacts upload — check CSV format, email column, plan limit. |
| Contact limit exceeded | Upgrade plan or remove contacts. Billing. |
| Reach estimate is zero | Add or import contacts; ensure they’re active (not unsubscribed/suppressed). Contacts overview. |
| Can’t reveal contact / masking | You need access to the workspace; reveal is per-session and masks again on refresh. Contacts overview. |
Access and permissions
| Issue | Where to look |
|---|---|
| Invite not received | Access and permissions — check spam, resend, correct email. |
| Wrong workspace / can’t see data | Use the team switcher in the sidebar. Workspaces and roles. |
| Can’t invite or change roles | Only owners and admins can. Team settings. |
| Lost access after removal | Contact the workspace owner. Billing is owner-only. |
Access and permissions
Invitations, roles, workspace access.
Billing and subscriptions
| Issue | Where to look |
|---|---|
| Hit contact or email limit | Billing troubleshooting — upgrade or wait for reset. |
| Payment failed / card declined | Billing troubleshooting — update card in portal. |
| Trial ended / can’t send | Upgrade to a paid plan. Billing overview. |
| Change plan or cancel | Use the billing portal (Manage subscription). Billing overview. |
Billing and subscriptions
Limits, payments, trial, portal.
Campaign and content
| Issue | Where to look |
|---|---|
| AI content doesn’t match my tone | Refine brand config (custom prompt, examples). Brand overview. |
| Can’t edit campaign | Only drafts and scheduled campaigns are editable. Manage campaigns. |
| How do I stop a campaign? | Use Stop campaign on the list or detail page. Manage campaigns. |
| Signature missing or wrong | Select the signature in the campaign wizard; check preview. Signatures. |
Quick links
Quickstart
First campaign in 5 minutes.
Onboarding checklist
First-week setup steps.
Security & privacy
Data handling and providers.
Contact support
System status
Check real-time system performance and uptime.