Documentation Index
Fetch the complete documentation index at: https://docs.nudgen.net/llms.txt
Use this file to discover all available pages before exploring further.
What this section covers
Common problems and answers grouped by area. If you don’t find your issue here, check the focused guides below or contact support.Sending and deliverability
| Issue | Where to look |
|---|---|
| Emails not sending / campaign stuck | Sending and deliverability |
| High bounces or spam complaints | Sending and deliverability |
| Test email didn’t arrive | Check spam folder; ensure account email is correct. See Create campaigns troubleshooting. |
| Opens or clicks not updating | Sending and deliverability |
Sending and deliverability
Full guide: not sending, bounces, tracking.
Contacts and imports
| Issue | Where to look |
|---|---|
| Upload failed or rows skipped | Contacts upload — check CSV format, email column, plan limit. |
| Contact limit exceeded | Upgrade plan or remove contacts. Billing. |
| Reach estimate is zero | Add or import contacts; ensure they’re active (not unsubscribed/suppressed). Contacts overview. |
| Can’t reveal contact / masking | You need access to the workspace; reveal is per-session and masks again on refresh. Contacts overview. |
Access and permissions
| Issue | Where to look |
|---|---|
| Invite not received | Access and permissions — check spam, resend, correct email. |
| Wrong workspace / can’t see data | Use the team switcher in the sidebar. Workspaces and roles. |
| Can’t invite or change roles | Only owners and admins can. Team settings. |
| Lost access after removal | Contact the workspace owner. Billing is owner-only. |
Access and permissions
Invitations, roles, workspace access.
Billing and subscriptions
| Issue | Where to look |
|---|---|
| Hit contact or email limit | Billing troubleshooting — upgrade or wait for reset. |
| Payment failed / card declined | Billing troubleshooting — update card in portal. |
| Trial ended / can’t send | Upgrade to a paid plan. Billing overview. |
| Change plan or cancel | Use the billing portal (Manage subscription). Billing overview. |
Billing and subscriptions
Limits, payments, trial, portal.
Campaign and content
| Issue | Where to look |
|---|---|
| AI content doesn’t match my tone | Refine brand config (custom prompt, examples). Brand overview. |
| Can’t edit campaign | Only drafts and scheduled campaigns are editable. Manage campaigns. |
| How do I stop a campaign? | Use Stop campaign on the list or detail page. Manage campaigns. |
| Signature missing or wrong | Select the signature in the campaign wizard; check preview. Signatures. |
Quick links
Quickstart
First campaign in 5 minutes.
Onboarding checklist
First-week setup steps.
Security & privacy
Data handling and providers.
Contact support
System status
Check real-time system performance and uptime.